Creative Solutions offers a range of in-house workshops tailored to your specific needs - topics include:

Where does the time go? If you hear yourself saying this on a regular basis, then this half-day workshop is for you. No master planners or Logs, just the opportunity to find out what it is about yourself that gets in the way of effectively managing your time and to pick up some simple, but very effective tips.

So what is stress and how can you get the better of it? Whose stress is it anyway? Whether you want to find out how to manage your own stress levels, or learn how to recognise stress in others, this workshop will enable you to explore how stress affects you physically and emotionally and also to consider how your personality can influence levels of stress. There will be lots of opportunity to try out some practical tips for dealing with stressful situations and to learn some relaxation techniques.

Having the ability to behave assertively affects all areas of life, both at work and at home. By using the techniques shown during this one-day workshop, you will see an improvement in your relationships with others. Assertive behaviour also underpins effective time and stress management as well as effective management of others.

If the primary aim of your organisation is to be successful and to make a profit, then using appraisals as one of your key business tools is a must. This workshop explores the connection between effective appraisal, staff motivation and the development of your business. Can you afford to miss it? You will learn the key skills involved in carrying out an appraisal as well as considering the effectiveness of the paperwork of appraisal.

So, just what does this mean? The focus of business has been turning more and more to customer satisfaction, be it in the private or public spheres. This one-day workshop is designed for staff whose communication skills are good enough but who want to develop them further. It looks at ways of enhancing the customer's experience of your organisation either as an external customer; the one who buys your product or service, or as an internal customer (colleagues) or suppliers.

Life is a negotiation, yet how often do we interpret negotiation as a potential source of conflict. This one-day workshop aims to help delegates to recognise their own natural negotiation skills, and style, and to develop them further thus ensuring a win/win outcome. This workshop is for anyone who deals with people!

Change occurs at an ever-increasing rate and people’s ability to cope with, or manage change can diminish over time. This one-day workshop will explore different theories and techniques for managing change effectively and at the same time maintain good levels of motivation.

Have you ever considered that what motivates you may also motivate your staff? How clear are you about your own motivators? Do you really know what motivates your staff? If you think its money, think again! Research demonstrates that this is not so. This workshop aims to work with delegates to identify not only their motivators, but to consider what motivates other members of their team. The workshop contains practical information and processes which can be used back in the workplace.

Whether you are making a presentation to a client of a new product or service, or to other members of your organisation. Making a good presentation is essential if you are to capture your audience’s interest! During this one-day workshop not only will you have the opportunity to explore the theory of putting together and giving an effective presentation, but you will also get the change to put the theory into practice.

Drowning? Feel that you are the only one doing all the work? This may be your downfall, are you doing all the work instead of using delegation as a chance to develop your staff as well as opening new avenues for your own development? This one-day workshop builds on the workshop on managing yourself and your time and encompasses the skills of assertiveness and effective communication skills. The workshop looks at the pitfalls of delegation and also shows you the key steps to a successful outcome.

Is the telephone friend or foe? This half-day workshop provides delegates with the opportunity to reflect on their own telephone style and to consider some tried and tested techniques for dealing with difficult people on the telephone. This is a practical session and delegates will have the opportunity to hear themselves as others hear them.

Finding the right person for the job can feel like a costly minefield. This one-day workshop looks at the processes involved in successful recruitment and selection. It is also designed to examine the key skills involved in the interviewing process; for example, who does most of the talking? How good are your recruitment processes? with the cost per vacancy equating to some £2000 to £3000 direct loss to profit, can you afford to be complacent?

Service has become a catch-all phrase over the past few years, particularly as a training event. However effective Customer Service has little to with training staff to serve customers well, it has more to do with the way in which an organisation's policies and procedures are framed, how user friendly are they? If you would like to find out how to really influence the way in which your customers are treated, then this one-day workshop is a must.

All organisations need to have in place robust disciplinary procedures. However there is a key step which needs to be explored by the individual and their manager before going down this road. Given the costs of recruiting new staff, it is essential to provide the poor performers with the opportunity to improve their performance, with the aid of their line manager. These two half-day linked workshops aim to help managers to recognise their counselling skills and to identify the key steps in bringing a poor performer back on line.

Small businesses are increasingly recognising the benefits of using coaching as a training technique to develop their own managers’ skills and knowledge. This enables them to find their own solutions to performance and organisational issues, leading to greater self-awareness and a greater understanding of their colleagues and organisational dynamics. In our role as coach to your business, we act as a ‘listening ear’ and we are expert at asking the ‘right’ (and sometimes challenging) questions. This technique allows for the personal growth of your staff which is directly linked to the growth of your business.